Sr. Payer Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in United States. This role serves as a strategic advisor to complex enterprise healthcare organizations, helping leaders achieve measurable operational, financial, and clinical outcomes. You will manage strategic relationships across health systems, health plans, ACOs, risk-bearing entities, provider networks, and value-based care organizations. The position goes beyond traditional customer success, requiring executive presence and the ability to influence senior healthcare decision-makers. You will connect technology capabilities with customer priorities around adoption, care coordination, population health, and value-based care. Working cross-functionally, you will identify opportunities, mitigate risks, and demonstrate tangible customer value and ROI. This is a highly strategic, customer-facing role with approximately 30% travel for customer engagements, industry events, and leadership meetings.