Technical Delivery & Client Success Manager (DE) (f,m,x)

Technical Delivery & Client Success Manager Location: Berlin, Germany (or remote) About Us: - Join our dynamic and rapidly growing B2B SaaS startup, SAIZ, based in the heart of Berlin! We're on a mission to revolutionize the way apparel businesses operate. Powered by advanced analytics and artificial intelligence, we provide cutting-edge software solutions that empower apparel brands to reduce returns, enhance customer satisfaction, and embrace sustainability. Our team thrives on innovation, collaboration, and a startup culture that encourages independence and creativity. Role Overview - We are seeking a talented and motivated Technical Delivery & Client Success Manager (f/m/x) to join our team. In this position, you will play a crucial role in ensuring the successful delivery of software and data solutions across multiple customer engagements. You will collaborate closely with our product, engineering, data, and commercial teams to coordinate development, testing, release, deployment, and implementation activities while maintaining exceptional client relationships. - You will serve as the primary bridge between customers and internal teams, ensuring software and data solutions are delivered on time, meet quality standards, and achieve desired business outcomes. The ideal candidate combines strong technical delivery expertise with excellent project management and customer-facing communication skills. Key Responsibilities - Technical Delivery Management: Coordinate the end-to-end delivery of software and data solutions, including planning, execution, testing, release, deployment, and implementation activities. - Client Relationship Management: Act as the primary point of contact for assigned clients, building trusted relationships and ensuring successful project outcomes. - Technical Know-how: Develop a strong understanding of client systems, software platforms, data environments, integrations, workflows, and technical requirements to support successful implementations. - Release & Quality Management: Work closely with product, engineering, data, and QA teams to coordinate testing, UAT, release planning, deployment activities, and production rollouts. - Project Management: Manage timelines, milestones, dependencies, risks, documentation, meeting coordination, and presentation materials across multiple projects and client engagements. - Stakeholder Communication: Provide regular project updates, facilitate discussions between business and technical stakeholders, and proactively manage expectations. - Account Management: Support the ongoing success of client accounts by identifying challenges, coordinating resolutions, and driving the adoption of software and data solutions. - Data Analytics: Support project and account reviews through performance tracking, business case assessments, ROI analysis, and data-driven reporting. - Customer Success: Understand customer objectives and business needs, ensuring software and data solutions deliver measurable value, operational efficiencies, and long-term customer satisfaction. Qualifications - Technical Background: Previous experience in software development, software architecture, coding, quality assurance, or related technical disciplines, with a strong understanding of how software products are designed, developed, tested, and delivered. - End-to-End Delivery Experience: Proven experience managing and delivering software and data solutions through the complete lifecycle, from requirements gathering and planning through development, testing, deployment, release, and post-launch support. - Interest in technical delivery, project management, customer success, consulting, or startups. - Experience navigating challenging and fast-paced environments, ideally through previous experience in SaaS, software services, technology companies, consulting firms, or high-growth startups. - Strong understanding of the Software Development Lifecycle (SDLC), including requirements gathering, testing, release management, deployment, and ongoing product enhancement. - Proven ability to run analyses autonomously and translate findings into actionable insights and recommendations. - Strong organizational skills with the ability to prioritize effectively, manage multiple client engagements, and proactively anticipate next steps. - Someone with a strong bias to action, willing to "get things done" while maintaining attention to quality, reliability, and customer outcomes. - Experience working with project management and collaboration platforms such as Jira, ClickUp, Asana, Monday.com, Coda, HubSpot, or similar tools. - Technical Proficiency: Strong understanding of web applications, SaaS platforms, APIs, system integrations, data flows, software architecture concepts, and technical troubleshooting principles. - Educational Background: Degree in Computer Science, Information Systems, Software Engineering, Information Technology, or a related technology discipline. - Problem Solving: Strong analytical and problem-solving skills with the ability to identify risks, remove blockers, and drive successful outcomes. - Experience: Previous experience in technical delivery, software implementation, software project management, client success, account management, or related customer-facing technology roles. - Industry Experience: Previous experience in the fashion, apparel, retail, or e-commerce industry would be a strong advantage. - Independence: Ability to work independently and manage multiple priorities effectively in a dynamic environment. - Fast Learner: Eagerness to learn, adapt quickly, and continuously improve processes, delivery practices, and customer outcomes. - Communication Skills: Full professional proficiency in English and German, with excellent verbal and written communication skills and the ability to explain complex technical concepts to both technical and non-technical audiences. Why Join Us? - Startup Culture: Be part of an energetic and innovative startup environment. - Impact: Directly influence our product development and business strategies with your insights. - Growth Opportunities: Expand your skills and grow with our company as we continue to scale. - Collaborative Team: Work alongside a passionate and driven team that values creativity and independence. - The job is full-time and remote (Berlin-based) How to apply: If you are enthusiastic about working in a startup environment and passionate about providing top-notch customer support, we would love to hear from you! Please apply via the Easy Apply function, including your resume and answers to a few questions. At SAIZ, we are committed to creating an inclusive and supportive environment where all individuals can thrive. We warmly welcome candidates of all different backgrounds and identities to apply, valuing the unique perspectives each individual brings. Our ongoing dedication is to further diversify our team, enriching our collective experiences and driving innovation. Join us in our mission to transform the apparel industry and digitize production in fashion with innovative data-driven solutions!