Cloud and Infrastructure Operations Manager

Job Description The Cloud and Infrastructure Operations Manager is responsible for the operational management, reliability, and performance of the Group’s core infrastructure platforms. This includes cloud environments, system operations, technical operations, network services, and voice/telephony platforms. The role ensures that these infrastructure services are secure, resilient, and scalable while supporting business-critical applications and services. This position is based from our offices in Crewe, Cheshire, and reports into the Chief Information Officer. Your Responsibilities Day To Day Will Be… - Lead the operational management of the Group’s cloud environments (primarily AWS), networks and voice platforms. - Ensure the high availability, performance and resilience of cloud hosted platforms and services, networks and voice. - Lead and develop teams responsible for TechOps, SysOps, networking and voice services. - Drive operational excellence through automation, monitoring and proactive service management. - Oversee the administration and maintenance of the Groups AWS environment including responsibility for continuous cost, security and performance optimisation. - Ensure systems are patched, secured, and maintained according to operational standards. - Manage capacity planning, performance monitoring, and infrastructure lifecycle management. - Own the operation and reliability of enterprise network services including: - LAN/WAN environments - Data centre networks - Cloud networking - Remote connectivity and VPN services - Ensure effective management of the Group’s Five9 voice and telephony platform and associated services such as SIP. - Lead continuous improvement initiatives to enhance reliability and efficiency. - Ensure infrastructure platforms follow organisational security policies and compliance requirements. - Foster a culture of operational excellence and continuous improvement. - Work closely with the End User and Platform Services Manager to maintain resilient infrastructure. - Ensure cloud environments, network and voice services follow security best practices and organisational policies. - Partner with the Cyber Security team on cloud security, network security and compliance initiatives. - Proactively look for ways in which the group’s IT infrastructure can be improved in order to ensure optimal performance and stability. - Proactively research and recommend courses of action to prevent problems and to maintain high infrastructure service levels for our internal customers. - Lead major incident response processes and coordinate recovery activities. - Ensure effective management of operational processes including incident, problem and change management. What do we expect of you? - Educated to degree level with a minimum 2:2 (Lower Second Class Honours). - Hands-on understanding of: - Cloud infrastructure (AWS and Azure) - Enterprise networking - Voice/telephony platforms - Experience with Infrastructure as Code and automation tools. - Experience managing IT operational services and major incidents. - Experience implementing monitoring, automation, and operational tooling. - Excellent knowledge of cloud networking and security frameworks. - Experience managing high-availability infrastructure environments. - Exposure to SRE or reliability engineering practices. - Experience operating within ITIL-based service management frameworks. - Strong stakeholder communication and leadership skills. - Ability to troubleshoot, diagnose and resolve outages and performance issues. - Good knowledge of IT Security fundamentals. - An understanding of Service Management disciplines, ideally using the ITIL framework. - Experience of working alongside software development teams, supporting and advising on best practice to maintain performance and availability. What You Can Expect From Us... Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You’ll also have access to our competitive reward and benefits package, which includes: - Pension - Life assurance - Employee fuel card scheme - Electric Vehicle scheme - Employee assistance programme - Wellness and healthcare assistance via ‘Help@Hand’ by Unum - ‘Cycle to work’ scheme - Free breakfast daily in the office And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, and more! Additional Information Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We Also Offer - Global Female Health Policy & Female Health Champions - Pregnancy Loss and Fertility Treatment Policies - Endometriosis Friendly Employer (UK) - Women-focused gym & female health events - Mental Health First Aiders - Disability Confident Committed Employer (Level 2) - Race at Work Charter signatory - Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025 - Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. - Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note To Recruitment Agencies We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.