Application Support Engineer – Simulation Tools

We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high‑quality application services while ensuring SLA commitments to end users. Key responsibilities - End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others). - Provide advanced functional support to users, including topics related to application, server and database interactions. - Analyze, test and document the installation of complex software on end‑user environments. - Manage and follow up software deployments (inventory, monitoring, CMDB updates). - Coordinate upgrades and large‑scale rollouts of new software versions. - Support and challenge end‑user requests in collaboration with the Service Desk. - Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix). - Manage critical incidents and escalations. - Monitor application stability and license usage. - Work with software vendors and internal teams to troubleshoot and resolve issues. - Contribute to projects related to industrial constraints, security, compliance and application governance. - 3 to 7 years of experience in Application Support or similar technical roles. - Experience supporting technical or scientific applications, ideally simulation tools. - Knowledge of Windows environments, software deployment and licensing concepts. - Strong analytical and troubleshooting skills. - Good communication skills and a user‑oriented mindset. - Fluent technical English (written and spoken). Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services Originally posted on Himalayas