Call Center Agent (WFH)

Be part of a passionate team and create opportunities! CALL CENTER AGENT (OUTBOUND) Job Description: - Outbound calls for surveys, lead generation, event invitation and/or sales - Inbound calls to resolve customer queries or close lead/sales - Data entry to update customer relationship management (CRM) software - Respond to emails - Create reports using Microsoft Office and Google Drive - Meet service level agreements set forth - Perform other duties as assigned Qualifications: - Excellent English communication skills - Typing Speed: at least 40WPM - Ability to work under pressure - Ability to multitask, prioritize and manage time efficiently - Customer orientation and ability to adapt and respond to different types of personalities - Intelligent - No BPO experience required; fresh graduates are welcome to apply MUST HAVE the following equipment: - Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM - OS: Windows 10 or higher (MacOS equivalent is allowed) - Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature - Internet connection: Wired connection; minimum of at least 30 Mbps - Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord So, why join us? - Permanent work-from-home - Full Time and Long Term Employment - Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract) - Salary will be based on: Skills, Attitude, Performance, Attendance - Opportunity for regularization and promotion - US clients - Shift: Graveyard Monday to Friday, and Saturday as needed - Scholarship program duration: 8 to 10 days Salary package structure: Guaranteed monthly base pay: ₱15,500–₱18,000 Performance-based incentives: up to ₱7,000/month WE LOOK FORWARD TO MEETING YOU! Salary: ₱15,500 – ₱25,000 / month Originally posted on Himalayas