CX Operations Manager, Tooling

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Operations Manager, Tooling based in South Africa. As CX Operations Manager, you will own and improve the platforms that power customer support and success operations. You’ll work hands-on with tools such as Zendesk, Vitally, and the integrations connecting them across the broader technology stack. The role combines platform administration, workflow optimization, automation, and AI-enabled tooling. You’ll take ownership from initial scoping through implementation, testing, rollout, documentation, and ongoing platform reliability. Working closely with customer-facing, operations, product, engineering, and data teams, you’ll turn operational challenges into scalable solutions. Your work will help reduce manual effort, improve workflows, and give teams reliable tools they can depend on every day. This is a fully remote, asynchronous role offering significant autonomy within a globally distributed environment.