Gestionnaire de Cas/Bilingual Caseworker

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Gestionnaire de Cas/Bilingual Caseworker based in Canada. This role provides essential case management and customer support within a healthcare and pharmaceutical services environment. You will serve as a first point of contact, helping customers, employees, dependents, and other stakeholders resolve questions and navigate processes effectively. The position combines customer service, case documentation, administrative processing, research, and problem-solving. You will manage cases from initial inquiry through resolution while maintaining clear communication and accurate records. The role also involves collaborating with internal specialists and cross-functional teams when more complex cases require escalation. Success requires strong organization, attention to detail, communication skills, and the ability to manage multiple priorities in a structured environment. This is a full-time remote opportunity available in Quebec and Ontario, with a strong focus on service quality and operational accuracy.