Biz Dev Specialist PH - Part Time

This is a remote position. As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This remote role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. Key Responsibilities - Handle Inbound Calls: Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy. - Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules. - Provide Information: Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust. - Customer Follow-Up: Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction. - Data Entry: Accurately enter customer information, service requests, and appointment details into our CRM system. - Support Team: Collaborate with technicians and management to resolve issues and streamline operations. Requirements - Experience: 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required. - Skills: - Excellent verbal and written communication skills. - Strong problem-solving and multitasking abilities. - Proficiency with CRM software and basic computer systems. - Empathy, active listening, and conflict resolution skills. - Attributes: Positive attitude, team player, and commitment to customer satisfaction. - Education: High school diploma or equivalent. - Availability: Must be available to work Monday–Saturday, 8:00 AM–5:00 PM (U.S. Time). Benefits - Supportive Environment: Work in a family-run business with a tight-knit team and a focus on employee growth. - Benefits: Competitive pay, paid time off, paid training. - Perks: Work from home! - Reputation: Be part of a trusted company with a strong community presence and stellar customer reviews. Originally posted on Himalayas