Digital Implementation Specialist

Type: Full-time Schedule: (8-5 Central) Job Expectations Client Implementation & Onboarding - Execute technical implementation tasks supporting new client onboarding across Go Local Interactive's digital product suite. - Configure websites, analytics platforms, advertising accounts, call tracking, and other client technologies. - Validate client requirements and implementation details prior to launch. - Partner with internal stakeholders to resolve onboarding dependencies and technical blockers. - Support client kickoff meetings, launch calls, and implementation discussions as needed. Technical Configuration & Platform Support - Configure, maintain, and update client technology platforms including websites, analytics, advertising platforms, call tracking, and future digital products. - Manage user permissions, account access, and platform configurations. - Troubleshoot technical issues and coordinate resolution with internal subject matter experts. - Execute platform updates while maintaining accuracy and minimizing client impact. - Maintain working knowledge of Go Local Interactive's evolving technology stack and product offerings. Launch Readiness & Quality Assurance - Perform comprehensive quality assurance prior to product launches. - Validate configurations, tracking, integrations, and client deliverables against established standards. - Execute launch checklists and verify production environments following deployment. - Identify risks, inconsistencies, or defects before they impact clients. - Support post-launch verification and issue resolution. Client Support Operations - Respond to internal and client support requests within established service-level expectations. - Prioritize work based on client impact, urgency, and departmental priorities. - Document work completed and maintain accurate records within internal systems. - Escalate issues appropriately while maintaining ownership through resolution. - Deliver a consistent, professional support experience across every client interaction. Operational Excellence - Identify opportunities to improve workflows, documentation, automation, and operational efficiency. - Contribute to process improvements that increase scalability and improve the client experience. - Maintain and improve internal documentation, knowledge bases, and standard operating procedures. - Participate in testing, rollout, and adoption of new tools, technologies, and processes. - Support departmental initiatives that improve quality, consistency, and operational performance. Requirements Job Qualifications - Strong attention to detail with a commitment to delivering accurate, high-quality work. - Demonstrated ability to learn and navigate multiple technology platforms. - Excellent written and verbal communication skills. - Strong organizational and time management abilities. - Ability to prioritize multiple projects in a fast-paced environment. - Analytical problem-solving mindset with a willingness to investigate and resolve technical issues. - Collaborative team player comfortable working across multiple departments. - Passion for continuous learning, process improvement, and technology. Required Experience - Proven experience in product operations or a similar role, ideally within a tech-focused environment. - Excellent communication and interpersonal skills to effectively manage stakeholder relationships. Originally posted on Himalayas