Customer Service Representative I

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Service Representative I based in the United States. As a Customer Service Representative I, you will play an important role in supporting a federal civilian program by delivering reliable, professional, and customer-focused assistance. You will serve as a primary point of contact for individuals seeking information and support through inbound and outbound calls, emails, and web chat. Your responsibilities will include addressing customer inquiries, resolving routine issues, maintaining accurate account records, and ensuring that every interaction meets established service standards. Working in a structured, fast-paced contact center environment, you will help ensure customers receive timely and effective assistance. This is an excellent opportunity for an entry-level professional looking to develop customer service skills while contributing to an essential public service program. You will join a fully remote team where communication, accuracy, and customer satisfaction are key priorities.