Customer Service TXU

Smoothstar Tech is hiring qualified canindates for work from home customer service position with TXU Energy. Agents will.serve customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: - Review, analyze and respond to customer billing inquiries. - Resolve customer issues or questions - Processing payment deferrals. - Attempt to save customers who may be moving, unhappy with the plan or current rate - Quickly identify customer needs in first few minutes of the call to offer the appropriate plan - Accurately enroll the customer in the correct plan Customer Service Representative Job Qualifications: - 1 year of customer: call center, retail or helpdesk. - Strive to resolve the customer issues on the first call - Demonstrate knowledge of TXU Energy processes and policies . - Build trust and rapport with the TXU Customer through clear, respectful interaction - Always strive to ensure that overall customer satisfaction remains high, while resolving issues - Understand “client call flow” and Texas Utility regulation - Ensure no Public Utilities Commission Complaints are filed - Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation Originally posted on Himalayas