Team Manager with German&English (RO Remote, any Location, RO, RO)

Required Language German, English Employment Type Full time Contract Type Permanent Description Are you a results-driven leader with strong coaching skills and a passion for team development? Do you want to be part of a dynamic support team? If so, you might be our next Team Manager – German & English. Your profile: - German – Advanced level C1 - English – Medium level B2 - Completed higher education (college degree or equivalent) is required - Previous experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environment - Strong coaching and people management skills - Ability to analyze performance data and drive KPI improvement - Experience working in a structured, target-driven environment - Flexibility to work in a rotational schedule, Monday–Sunday Conditions for internal candidates: - No written warnings in the past 6 months or ongoing disciplinary process Your future role: - Lead, coach, and develop a team of Customer Support Representatives - Monitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.) - Conduct regular 1:1 meetings, performance reviews, and coaching sessions - Identify development needs and collaborate with Quality and Training teams - Drive engagement initiatives and contribute to a positive team culture - Manage attendance, attrition, and workforce planning in collaboration with relevant departments - Ensure compliance with company policies, procedures, and client requirements - Handle escalations and support resolution of complex cases - Analyze reports and implement action plans to improve operational results - Participate in calibration sessions and operational meetings - Support onboarding and nesting phases for new team members - Act as the main point of contact between the team and upper management You will be responsible for ensuring consistent service delivery across voice, email, chat, messaging, and back-office activities, while maintaining a strong focus on quality and customer satisfaction. Benefits: - Competitive salary - Monthly performance bonus - 35 RON meal tickets - A well-defined career path with many opportunities to grow in different directions At Foundever®, we make things simple. Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed. We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience. Let’s create best moments together. Originally posted on Himalayas