Care Coordinator (Spanish & English Proficiency)

SnappyCX is seeking experienced Care Coordinators to join its client’s care team. This is a fully-remote, full-time position. You will serve as a central point of contact for patients, families, client’s and care staff within a fast-paced, high-volume home care environment. Preference is given to candidates with prior home care coordination experience who can start within one week. Key Responsibilities - Handle high volume of incoming calls (80+ per week), serving as the primary contact for clients, families, caregivers, referral sources, and healthcare professionals - Coordinate care, patient referrals, timely scheduling of initial and follow-up appointments. - Review doctors’ notes, upload prescriptions, and confirm care plans are current and accurate. - Schedule, reschedule, and monitor care assignments across multiple care locations using cloud-based scheduling systems. - Use scheduling and care-management software to log updates, track staff assignments, and manage caseloads. - Confirm patient attendance, monitor treatment progression, and follow up with providers to ensure continuity of care. - Maintain accurate client records, document all communications, and update care plans as needed. - Conduct provider follow-ups and manage escalations according to established Standard Operating Procedures (SOPs). - Communicate with field staff, clients, and internal departments to maintain adequate coverage and seamless care operations. Requirements: - Care coordination experience (preferably within a home care or a similar healthcare coordination role. - Familiarity with home care scheduling software (e.g. HHAeXchange, Epic, Athenahealth, or similar EHR systems). - Good communication skills—comfortable managing a high call volume and building rapport over the phone. - Knowledge of industry regulations and compliance requirements (e.g., HIPAA, state home care regulations). - Strong organizational and multitasking abilities, with attention to detail. - Proficiency in Microsoft Office (Word, Excel, Outlook) and willingness to learn care-management or scheduling systems. - Compassionate, service-oriented mindset and ability to remain calm under pressure. - Work Schedule: Monday – Thursday, 9:00 a.m – 5:00 p.m(EST); Friday, 9:00 a.m – 4:00 p.m (EST) What You’ll Bring: - A working laptop or computer with the following specifications: - RAM: Minimum 8GB - Laptop: 8th generation (8000 series) Core i5 or higher - Desktop: Ryzen 5 3000 series or higher, or Core i3 10th generation or higher - Mac: Core i5 2017 or higher, Core i7 2016 or higher - Internet: A reliable connection with speeds of 20mbps or higher - Location: Anywhere remote - Language Proficiency: Excellent command of English, both spoken and written - Availability: Willingness to work full-time within the client time-zone. - Experience: Previous experience working remotely is highly desirable Originally posted on Himalayas