Technical Support (Application Support)

Main Duties & Responsibilities The qualified candidate is responsible for: - Working closely with development team to understand new features, configurations and elements to be deployed in each package. - Possessing specialist knowledge of operating systems, devices, applications and software. - Providing technical support to teams within the organization, and to external clients when required. - Assisting with system integrations. - Identifying and resolving technical issues. - Coordination at a local and international level where required - Coordinating with infrastructure department regarding deployment related matters and troubleshooting. - Troubleshooting daily production and test issues. Qualifications: - Bachelor's degree in Information Technology, Computer Science, Computer Engineering and related fields - 1 - 5 year of experience in deployment, application troubleshooting and related competences - Strong problem-solving skill with analytical thinking to identify the root cause of failure under pressured situation - Be able to write, read and speak English, especially comprehensive and well-organized writing skill is highly preferred. - Be able to work at home during late night if emergency - Be able to work as a team, will to learn, and very detailed oriented Originally posted on Himalayas