Vice President of Client Services - US

Vice President of Client Services - US We are seeking an experienced Vice President of Client Services to lead our client services function, oversee a portfolio of strategic accounts, and serve as a trusted partner to pharmaceutical and biotechnology clients. This individual will play a critical role in driving client satisfaction, business growth, operational excellence, and team development across the agency. Key Responsibilities - Lead and develop the Client Services team, providing mentorship, coaching and performance management to Account Directors, Account Managers and other client-facing team members. - Own the delivery and performance of a portfolio of pharmaceutical and biotechnology accounts, ensuring high-quality service, long-term client retention and sustainable growth. - Hold responsibility for portfolio revenue performance, forecasting and profitability, identifying opportunities for organic growth and expanded client engagement. - Build and maintain strong relationships with senior client stakeholders, acting as a strategic advisor and trusted partner. - Shape client engagement and communications strategies, providing strategic counsel that aligns scientific objectives with commercial and business goals. - Partner closely with scientific, creative and operational teams to ensure programmes are delivered effectively and efficiently. - Oversee the planning and delivery of publications programmes, including manuscripts, abstracts and posters. - Provide strategic oversight of advisory board programmes, from design and planning through execution and post-meeting deliverables. - Support scientific exchange initiatives, including congress activities, MSL support programmes, KOL engagement and medical education activities. - Ensure projects are delivered in compliance with industry regulations and client requirements, proactively identifying and mitigating potential compliance risks. - Maintain a strong understanding of relevant industry standards and regulations, including ABPI and EFPIA codes for UK and European programmes and FDA promotional regulations for US-facing work. - Contribute to agency-wide leadership initiatives, process improvement and business planning activities. Experience & Qualifications - 12-15+ years' experience in client services within a medical communications agency or closely related healthcare, pharmaceutical or biotechnology environment. - Proven experience managing senior stakeholders and high-value pharmaceutical or biotechnology accounts. - Demonstrated leadership experience, including team management, coaching and succession planning. - Strong commercial acumen, including experience managing revenue targets, profitability and account growth. Deep knowledge of scientific communications, including publication planning, advisory boards and scientific exchange programmes. - Strategic mindset with the ability to develop communications and account strategies rather than solely executing programmes. - Strong understanding of pharmaceutical compliance requirements and regulatory frameworks. - Excellent interpersonal, leadership, presentation and consultative skills. - Ability to thrive in a fast-paced agency environment and manage multiple priorities simultaneously. Benefits - Fully remote working arrangement. - 20 days' paid annual leave (pro-rated for new starters), with additional entitlement considered for more senior hires. - Company-paid life insurance. - Company-paid short-term and long-term disability coverage. - Medical insurance, with employees contributing 15% of monthly premiums through pre-tax payroll deductions. - Health Savings Account (HSA), with company contributions towards eligible deductibles. - Dental and vision insurance, with employees contributing 15% of monthly premiums through pre-tax payroll deductions. - 401(k) retirement plan, including Safe Harbor employer matching following the applicable eligibility period. - Employee Assistance Programme - Discretionary annual bonus. - Earn up to $2,500.00 through the SCIRIS Group Employee Referral Scheme when you refer a candidate who is successfully hired into a permanent role. - An extra day of PTO for each year of service after your 3rd anniversary (up to 5 additional days), plus monetary awards at the 5, 10, and 15 year milestones. Why join us? We offer the flexibility of a fully remote role, a collaborative team environment, competitive benefits and opportunities for professional growth and development. Salary: $190,000 - $225,000 Originally posted on Himalayas