Client Relations Manager

The Client Relations Manageris the primary point of contact for all company clients. This individual will play a crucial role in building and maintaining strong relationships, resolving issues efficiently, and ensuring high client satisfaction and retention. The position requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, dynamic environment. Key Responsibilities - Be the first point of contact for clients via phone calls, emails. - Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution. - Proactively resolve client complaints and difficult situations with professionalism and empathy. - Assist with client account management, including processing payments, sending out notifications, and answering questions about billing. - Maintain detailed and accurate records of all client interactions. - Ensure all actions and communications are in compliance with company policies and relevant regulations. Qualifications and Skills - Previous experience in a client-facing or customer service role. - Excellent verbal and written communication skills. - Proven ability to problem-solve and manage conflicts. - Strong attention to detail and organizational skills. - Ability to effectively handle multiple tasks and priorities. - Proficiency with CRM (Customer Relationship Management) software is a plus. - A positive and service-oriented attitude. WARNINGS: - NO TEMPORARY workers. - Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST. - NO working for another company at the same time. - NO hiring subs to do what we hired you to do. - We terminate immediately due to these violations. Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. Core Values we expect team members to remember: - Trust. - Go Getter. - Transparency. Salary: $750 – $1,150 / month Originally posted on Himalayas