SAP Digital Customer Engagement Manager (f/m/d)

About HCLTech We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. Our people are diverse, creative, and passionate, raising the bar for excellence every day. If this sounds like an environment where you’ll thrive, join us on our journey to advance the technological world through innovation and creativity. Key Responsibilities - Act as the primary customer engagement point for SAP RISE customers, understanding SAP landscape requirements and coordinating solutions with SAP backend/TechOps teams. - Provide technical guidance on SAP architecture, landscape issues, planned/unplanned maintenance, upgrades, migrations, and customer technical queries. - Coordinate customer onboarding and transition to SAP Enterprise Cloud Services (ECS), supporting the sales-to-delivery handover. - Manage and orchestrate end-to-end service/project delivery in line with agreed scope, budget, milestones, and customer expectations. - Collaborate closely with SAP IAE, CAA, TSM, CDM, Customer Office, Product Support, and Major Incident Management teams to ensure effective customer support and service delivery. - Support critical customer situations, escalations, problem management, release/maintenance activities, and continuous improvement initiatives. - Engage with multiple customers and SAP stakeholders, providing technical assessments and guidance throughout the customer lifecycle. Required Skills & Experience - 7–8+ years of SAP Basis experience, with strong technical knowledge of enterprise SAP landscapes. - Strong understanding and experience with SAP S/4HANA applications and SAP HANA Database. - Proven experience in SAP upgrades, OS/DB migrations, and implementations, including at least two end-to-end SAP implementation, upgrade, and/or migration engagements. - Good knowledge of cloud technologies, with hands-on exposure to at least one hyperscaler: Microsoft Azure, AWS, or Google Cloud Platform (GCP). - 2+ years of cloud-related experience, preferably through solution management, consulting, service delivery, or program management. - Experience with integration of SaaS solutions such as SAP Ariba, Salesforce, or SAP C4S with SAP landscapes is an advantage. - Strong customer engagement, stakeholder management, technical communication, and presentation skills; SAP and/or cloud certifications are preferred. __________________ We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.