Remote Customer Service Representative

At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations. This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you! What You’ll Do! - You will assist customers about product inquiries/concerns. - You will make sure that customers are delighted and satisfied with their customer service interaction. - You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays. Who You Are (Requirements) - Fully fluent in English. - Proven experience with Achieving Customer Service Excellence - Experience working with Amazon within a customer service capacity - Hard-working, resourceful, self-motivated, detailed, and responsible - Passionate about helping others and the company succeed - Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis - Knowledgeable in MS Office, Google Sheets, Project Management tools - Experience using Freshdesk (or similar) is a plus. - Willingness to work for a single employer exclusively - Capacity to work additional hours if needed  What’s in it for YOU? - Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture - Free premium culinary products from our company Ready to Meet Us? For immediate response, please go to our careers site About Us We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here Originally posted on Himalayas