Customer Support Representative | Japanese | Remote

Join an international FX/CFD brokerage as a Japanese-speaking Customer Support Representative, supporting clients with trading accounts, platforms, and day-to-day enquiries. What you’ll do: • Support clients with account opening and maintenance • Handle enquiries via email, phone, and internal channels • Provide guidance on trading platforms and services • Troubleshoot account and MetaTrader-related issues • Manage complaints and escalate complex cases when needed • Liaise with internal teams to resolve customer issues • Support selected marketing activities, including translations and events What we’re looking for: • Fluent Japanese • Fluent English (B2+) • University or college degree - Strong communication and interpersonal skills • Good MS Office and CRM skills • Ability to work independently and under pressure • Previous customer support experience is an advantage What’s offered: 🌍 Fully remote | Japan 📄 B2B / Services Agreement / Freelance 📈 International FX/CFD environment 🎓 Professional learning and development 🤝 Multicultural team environment Interested? Apply now and take the next step in your international customer support career. Originally posted on Himalayas