Field Service Manager - Operations Department

Responsibilities: - Manage day-to-day operations, including field-based execution with the service team, and drive staff performance to maximize sales, productivity, and manpower efficiency. - Support expense management to ensure profitability in accordance with financial objectives. - Handle customer inquiries, requests, and complaints professionally. - Establish and maintain strong relationships with customers through regular visits. - Monitor and report on KPIs to assess operational efficiency. - Coach, motivate, and develop team members to encourage collaboration and recognize strong performance. - Oversee manpower scheduling to ensure high-quality service delivery. - Collaborate with other departments to ensure seamless operational integration and effective problem resolution. Requirements - Higher Diploma with at least 5 years of management experience, preferably in the pest control/Cleaning service or F&B industry. - Minimum 3 years of hands-on operations experience is required. - Strong time management and prioritization skills in a fast-paced environment. - Excellent problem-solving and communication skills with the ability to work independently. - Self-motivated, detail-oriented, and well-organized. - Proven leadership skills and team management experience. - Proficiency in spoken and written English and Chinese. - Proficient in MS Office (Word, Excel, and PowerPoint). Benefits Are you interested? Here's what you can expect when you join us: - Competitive salary package and 13-month salary. - 5-6 day work week with flexible working hours. - Paid public holidays, annual leave, and marital leave. - Comprehensive medical and dental insurance (including Chinese medicine and acupuncture). - Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services). - Offer learning & development and Training program. - Excellent promotion opportunities and company culture. - Excellent company culture. - Staff recognition awards.