Customer Engagement Manager

Overview About Falconwood, Inc: Falconwood, Inc. is a small, woman/veteran-owned business providing executive level consultants and programmatic support to Department of Defense Information Technology (IT) initiatives and programs. We provide expert consultation on a diverse range of IT subjects focusing on acquisition strategy, project management, Information Assurance, and engineering. We have an immediate opening for a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN). Responsibilities Critical Competencies: Project Management, IT Operations Management, Contracts Management, Data Analysis The Customer Engagement Manager Will: - Support the NEN Program Office as a liaison to Department of Navy stakeholders, including Chief Information Officers (CIOs) and Customer Technical Representatives (CTRs) in support of their IT service requirements - Provide contract oversight to ensure that IT service requirements are met and that IT services are delivered in accordance with the contract(s) in place - Provide project management oversight for contractual obligations including but not limited to IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects - Support new and unpriced IT requirements from initiation to delivery, assisting in translating customer needs into actionable requirements - Address/Identify contract execution issues and potential deficiencies - Develop action plans to mitigate customer and vendor contract disputes - Promote customer satisfaction through efficient and effective communication and proactive management of issues impacting service delivery, and facilitate stakeholder engagements as needed Qualifications Required Qualifications: - Minimum SECRET clearance with Single Scope Background Investigation (SSBI) - 7+​ years of IT experience - Experience with Department of Navy (DON) IT environments, specifically NMCI - Experience with network transitions/migrations - Excellent public speaking and personal interaction skills - Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint - Ability to work on a team, while keeping overall project goals on schedule - Ability to work independently with minimal or no oversight, and demonstrate exceptional written and oral communications skills - Exemplary customer/client management skills and techniques - Excellent organizational skills Desired: - CISSP certification - Security+ certification - Experience supporting Information Assurance activities - Familiarity with DON network architecture - Familiarity with NMCI service delivery functions - Familiarity with common NMCI processes and tools Pay Range $118,000- $125,000 Originally posted on Himalayas