Bilingual Representative (English - Spanish Speakers)

WHAT YOU'LL OWN - Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries - Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility - Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language - Coordinate with attorneys and law firms to collect required documentation and case updates - Assess case eligibility and route to the appropriate funding team for review and approval - Maintain accurate, detailed records of every client interaction and case progression - Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams - Uphold data privacy, compliance standards, and professionalism at every touchpoint WHO YOU ARE - 3+ years of experience in a customer service, call center, or client-facing role (Required) - Fluent in both English and Spanish — written and verbal (Required) - Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus - A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds - Patient and composed — especially when clients are in vulnerable or high-stress situations - Detail-oriented and accurate when handling sensitive legal and financial information - Comfortable managing multiple cases simultaneously with consistent follow-through - Flexible with shifting schedules and fully dependable in a remote work setup WHAT WE OFFER - Full-time remote work with a complete WFH support program - Maxicare HMO + PhilHealth coverage - SIL, PTO, and a special birthday leave - Paid vacation leave - Zero-interest employee loan program - Performance bonuses and merit-based recognition - Monthly Gen Pow-Wows and team engagement events with prizes - Arvios Leadership Development Academy and workshop programs - Monthly 1-on-1 touchbase calls with your HR partner HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) - Stable internet connection with at least 100 Mbps postpaid - Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up) - Noise-Cancelling Headset - Dual Monitor is mandatory - Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup Originally posted on Himalayas