ABA Care Coordinator (English/Chinese Speaker)

We are seeking a Chinese-speaking ABA Care Coordinator to support our Clinical Operations team by coordinating therapist schedules, tracking client authorizations, and ensuring continuity of care. This role serves as a key liaison between therapists, clinical staff, and families, ensuring services are delivered efficiently and scheduling disruptions are resolved promptly. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced healthcare environment. Fluency in English and Chinese is required to effectively communicate with clients, families, and internal teams. Job Responsibilities - Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs. - Maintain accurate therapist and client schedules while managing cancellations and scheduling changes. - Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations. - Maintain accurate records in scheduling and case management systems. - Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates. - Support new client onboarding by coordinating schedules following authorization approval. - Escalate scheduling conflicts, staffing gaps, and authorization issues as needed. - Generate scheduling reports and monitor scheduling trends to support operational efficiency. Requirements - Fluent in English and Chinese (written and verbal) is required. - Minimum 1–2 years of experience in care coordination, patient scheduling, healthcare administration, or a related role. - Experience in ABA, behavioral health, healthcare, or home care is highly preferred. - Experience using EHR, scheduling, or case management systems. - Familiarity with insurance authorizations, Medicaid, or service hour tracking is an advantage. - Experience with CentralReach, Catalyst, Theralytics, or similar platforms is preferred. - Strong organizational, multitasking, and communication skills. - High attention to detail and proficiency with Microsoft Office and Google Workspace. - Internet Connection: - Primary internet connection with a minimum speed of 15 Mbps. - Backup internet connection with at least 10 Mbps. - Backup connection must be capable of supporting work during a power outage. - Primary Device: - Desktop or laptop equipped with at least: - Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. - A minimum of 8 GB RAM. - Backup Device: - Must meet or exceed the performance of an Intel Core i3 processor. - Must be functional during power interruptions. - Peripherals and Workspace: - A functioning webcam. - A noise-canceling USB headset. - A quiet, dedicated home office space. - A smartphone for communication and verification purposes. Benefits - Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. - Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.