Salesforce Support Analyst - Full Remote- Contractor

Category: IT Services Location: Fort Colombo Sri Lanka For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees. Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM. Tasks and responsibilities: - Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations; - Provide end-user support - Perform system configurations such as working with custom objects, triggers, and workflows. - Create and maintain Conga Reports; - Create and maintain Form Assembly forms/campaigns; - Create and maintain complete documentation for configuration specifications; - Assist with system maintenance; - Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations; - Communicate technical solutions/concepts with trade-offs, risks, and benefits; - Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools; - Develop and conduct training sessions and update training materials; - Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements; Profile: - Bachelor’s degree in Information Technology/related field or equivalent professional experience is required; - Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives; - +5 years of experience configuring and deploying Salesforce solutions; - 3 years of experience in building forms and reports with Form Assembly and Conga Composer; - Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management; - Fluent in English; Interested Please send your resume and motivation to .​ Details Originally posted on Himalayas