Bilingual Contact Center Representative | On-site Querétaro

Who We Are At Scalepex, we’re transforming how companies connect with talent worldwide. As a fast-growing nearshore services firm, we partner with global organizations to deliver exceptional support, technology, and business solutions. Our mission is simple: empower people and businesses to scale efficiently and thrive. We combine cutting-edge tools with the power of human expertise to create meaningful, high-impact results. What Drives Us - Delivery-focused: We tailor every solution to our client’s real needs — we listen, collaborate, and execute with precision. - People-first: We grow together. Through mentorship, training, and development, we invest in every team member’s success. - Excellence through talent: We make sure the right people are in the right roles at the right time — that’s how we deliver quality consistently. Your Role Are you someone who loves helping others and solving problems? Do you enjoy fast-paced environments where every day feels different? As a Customer Service Representative at Scalepex, you’ll be the friendly, reliable voice customers trust. You’ll handle inquiries, resolve issues, and make each interaction a positive experience — representing both Scalepex and our clients with empathy, professionalism, and enthusiasm. Think of yourself as the hero of the customer experience: resourceful, patient, and ready to turn challenges into wins. Requirements What You’ll Bring - High school diploma or equivalent. - Advanced English level (spoken and written). - Availability to work full-time and on-site at Balcones Coloniales, Querétaro. - Experience in customer service or call center roles is strongly preferred. - Strong communication and active listening skills. - A problem-solver mindset and a genuine desire to help people. - Comfort with multitasking and using digital tools or CRM systems. What You’ll Do - Respond promptly and professionally to customer inquiries, showing empathy and understanding. - Provide accurate information and effective solutions, aiming for first-contact resolution. - Document all interactions clearly in our CRM to ensure smooth communication across teams. - Collaborate with other departments to resolve complex issues efficiently. - Exceed performance goals while maintaining high-quality service standards. Benefits What We Offer - $14,000 MXN monthly (net salary) - 100% paid training - Referral bonuses - A vibrant, supportive work environment where your growth matters Ready to Join Us? If you’re ready to be part of a dynamic, people-driven company and make an impact every day — we’d love to meet you! Once you apply, you’ll be contacted via WhatsApp.