Bilingual Customer Support Representative

Description We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services. In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels. This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines. What You'll Do - Respond to customer inquiries via phone, email, and support channels - Assist customers with order status questions - Support subscription and account management requests - Help customers navigate services and available resources - Escalate inquiries when appropriate - Maintain accurate customer records and documentation - Deliver empathetic and professional customer service - Meet quality, productivity, and customer satisfaction goals - Follow all customer privacy and compliance requirements Compensation & Contract - USD $5.50 per hour - Paid weekly - Independent Contractor Training & Schedule - Monday-Friday, 8:00 AM-5:00 PM Central Time. - Ongoing schedules will be communicated during the hiring process. Equipment We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.  Application Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete: - Application Form - Pre-screen Questionnaire - One-Way Video Interview - Live interview - Final Interview This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position. Requirements What We're Looking For - Fluent English and Spanish communication skills - Minimum 1 year of customer service or call center experience - Strong phone communication skills - Professional written communication skills - Empathy and patience when assisting customers - Strong attention to detail - Ability to work independently in a remote environment - Comfortable discussing sensitive wellness-related topics professionally and respectfully Nice to Have - Telehealth support experience - Healthcare support experience - Pharmacy support experience - E-commerce customer service experience - Experience with Dialpad, Zendesk, Freshdesk, or similar platforms Originally posted on Himalayas