Application Support Specialist

Key Responsibilities Incident & Problem Management - Own end‑to‑end resolution of incidents escalated from L1. - Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components. - Actively participate in or lead Major Incident (MI) bridges. - Perform RCA and implement permanent fixes. - Identify recurring issues, trends, and preventive actions. Change, Release & Operational Readiness - Review and support production changes related to applications/middleware. - Perform post‑change validation and production checkouts. - Highlight risks related to Java versions, certificates, dependencies, and configurations. - Ensure applications meet availability, performance, and resilience targets. Monitoring, Automation & Maintenance - Monitor application health, performance metrics, and system behavior. - Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks. - Improve monitoring dashboards, alerts, and observability coverage. - Maintain and update runbooks, SOPs, and KB articles. Collaboration & Stakeholder Communication - Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams. - Serve as the primary operational contact for assigned applications. - Provide clear technical updates during incidents and changes. Skills & Qualifications Technical Skills - Strong Java and .Net fundamentals and troubleshooting. - Strong Unix/Linux and networking skills. - Scripting (Shell/Python/PowerShell) – development & optimization. - Experience with observability tools: Splunk, Grafana, AppDynamics, ELK. - Solid understanding of ITSM processes (Incident, Problem, Change). - Experience in RCA, DR validation, and resilience operations. Soft Skills - Strong analytical and problem-solving capabilities. - Ownership mindset and ability to handle high pressure issues. - Clear communication with stakeholders at all levels. Experience & Education - 3–6 years in application support, production operations, or ARO. - Bachelor’s degree in engineering, Computer Science, or equivalent. Working Conditions - Rotational shifts including nights/weekends/holidays. - Fast-paced environment with multiple priorities. - Hybrid working model