Admin & Customer Service Executive (Bilingual: CN & EN) | Remote

We are hiring on behalf of our client, a Singapore-based immigration consultancy specializing in Singapore Permanent Residence (PR) and Citizenship applications. The firm is committed to providing professional immigration advisory services and a high standard of client support. As a Senior Admin & Customer Service Executive, you will support clients throughout their immigration application journey. This fully remote role involves managing application documentation, communicating closely with clients, providing clear guidance, and ensuring a smooth experience from onboarding through post-submission follow-up. Work Arrangement: Fully Remote (WFH), following Singapore public holidays. Key Responsibilities - Manage and coordinate clients' Singapore PR and Citizenship applications. - Communicate regularly with clients to collect, verify, and organize supporting documents. - Provide clear and accurate guidance on documentation requirements and application procedures, while keeping up to date with relevant Singapore immigration policies and regulations. - Draft personalized and compelling cover letters based on each client's background and circumstances. - Ensure applications and supporting documents are accurate, complete, and compliant with relevant requirements. - Provide professional and responsive customer service throughout the application process, from onboarding to post-submission support. - Respond promptly to client inquiries and coordinate any required follow-up actions. - Maintain accurate digital records, application trackers, and client information. - Support ad hoc administrative duties and projects assigned by management. Requirements - Minimum Diploma in Hospitality, Mass Communication, Logistics, Business Administration, or a related field. - Minimum 3 years of experience in customer service, administration, or another client-facing role. - Strong proficiency in both spoken and written Mandarin and English, as the role involves extensive communication with Mandarin-speaking clients. - Strong communication and interpersonal skills with a customer-focused mindset. - Strong attention to detail, with the ability to manage a high volume of documentation accurately and efficiently. - Well-organized with good time management skills and the ability to prioritize multiple tasks in a fast-paced environment. - Comfortable working independently in a fully remote environment. Benefits & Perks - Fully Remote (Work From Home) - Quarterly Performance Bonus - Medical Claims - Birthday Allowance - Career Growth and Development Opportunities Note: This role follows Singapore public holidays. Originally posted on Himalayas