Customer Success Manager (German Speaking)

your mission - Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact - Lead structured onboarding to get new clients live quickly and drive early adoption - Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities - Proactively monitor account signals to identify churn risks early and take action before issues escalate - Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value - Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction - Contribute to scalable CS processes, playbooks, and resources as we grow - Support in creative processes using AI tools and the Adobe Suite your profile - 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency - A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands - Experience using Adobe Photoshop - Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities - Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball - A problem-solver who takes ownership and doesn't wait to be told what to do - Fluency in German is highly valued, fluency in English is a requirement - Experience in or genuine enthusiasm for fashion, retail, or creative industries why us? - Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work - Be at the frontier of AI-driven content creation - Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up - Competitive compensation - A small, high-functioning team that moves fast - Backed by leading investors - A remote-first culture Originally posted on Himalayas