Service Desk Knowledge Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Desk Knowledge Manager based in the United States. This role owns and continuously improves knowledge resources supporting IT service desk teams, end users, and AI-powered tools. You will manage knowledge content across multiple audiences and client environments, ensuring information is accurate, accessible, and actionable. The position combines IT service management, knowledge management, content development, and emerging AI capabilities. You will use ServiceNow as a primary knowledge repository while applying ITIL, KCS, and other industry best practices. The role also offers opportunities to integrate knowledge content with automation initiatives and AI workflows. Success requires strong communication, structured thinking, curiosity, and the ability to translate technical processes into practical guidance. You will collaborate with global IT teams, stakeholders, and AI tool developers in a dynamic, continuously evolving environment.