Customer Service Representative

We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved. Key Responsibilities - Respond to client enquiries via phone, email, and live chat in a timely and professional manner - Troubleshoot platform issues and escalate to technical teams where necessary - Guide new users through the Bryq platform and help them get set up - Log and track client interactions accurately in the CRM system - Identify common issues and share feedback with the product team to improve the client experience - Meet individual and team service level targets for response time and resolution quality - Support onboarding of new client accounts alongside the Customer Success team Requirements Required Qualifications - 1–3 years of experience in a customer service, support, or client-facing role - Strong written and verbal communication skills in English - Ability to manage multiple enquiries simultaneously without losing attention to detail - Comfortable working with digital tools and learning new software quickly - Secondary education or above Preferred (Nice to Have) - Experience in a SaaS, HR technology, or recruitment environment - Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk) - A second European language - Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly Benefits - Competitive salary with performance-based bonus - Fully remote or hybrid working options - 25 days annual leave plus public holidays - Access to professional development budget - Health and wellness allowance - A team that values your input and gives you room to grow Originally posted on Himalayas