Senior Customer Experience Manager (East)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Experience Manager (East) based in United States. This role is focused on helping strategic enterprise customers maximize the value of cloud security technology throughout complex, multi-year transformation journeys. You will act as a trusted advisor to senior customer stakeholders, connecting business priorities with secure cloud adoption and long-term platform value. Working across Sales, Support, Success, Product, Engineering, and customer teams, you will lead initiatives that drive adoption, remove blockers, and deliver measurable outcomes. You will build relationships ranging from technical teams to C-suite and security leadership, including CISOs. The role combines strategic customer management, project leadership, cloud security expertise, and business consulting. As part of a fast-moving technical environment, you will help customers strengthen security practices while identifying opportunities to expand adoption and achieve greater business impact.