Restoration Estimator & Claims Specialist

This is a remote position. Our client is looking for a Restoration Estimator & Claims Specialist to manage restoration estimates and insurance claims from initial write-up and documentation through approval and final payment. They operate in the property restoration industry, providing comprehensive solutions for property damage, remediation, reconstruction, and recovery. This role is ideal for a detail-oriented professional with hands-on Xactimate experience and a strong understanding of property insurance claims. The successful candidate will prepare accurate estimates, assemble complete claim files, communicate with adjusters and clients, manage supplements and discrepancies, and maintain consistent follow-up until every file reaches closure. The position plays a significant role in the company's cash flow, managing an estimated $2–4 million in written and collected volume annually. Responsibilities - Prepare complete and accurate Xactimate invoices for restoration projects within 24 hours of job completion. - Create accurate sketches and scope documentation according to restoration industry and insurance carrier standards. - Compile supporting documentation, including photos, moisture logs, signed service agreements, and other required claim records. - Submit complete estimate and documentation packages to insurance carriers or adjusters within 48 hours of job completion. - Maintain a structured follow-up schedule for all active insurance claims. - Track each claim throughout review, approval, and payment until the outstanding balance is collected in full. - Identify and address claim discrepancies, supplemental estimate requirements, and adjuster objections that may delay payment. - Communicate directly with clients regarding their financial responsibility on insurance-related projects. - Manage invoicing, collections, and payment follow-up for private-pay projects. - Maintain detailed and accurate records of all communications with clients, insurance carriers, adjusters, and internal team members. - Monitor and respond to both shared company and individual email inboxes. - Collaborate closely with Project Managers to ensure project scope, documentation, estimates, and claim status remain aligned. - Serve as a professional point of contact for clients and insurance representatives throughout the claims process Requirements - Hands-on experience using Xactimate for estimating and sketching. - Xactimate Level 2 (Proficiency) certification is required. - Previous experience with insurance claim closure within property restoration, construction, or a closely related field. - Strong understanding of the property insurance claims lifecycle, including estimate/invoice submission, supplements, adjuster negotiations, and payment collection. - Excellent written and verbal English communication skills. - Strong attention to detail and documentation accuracy. - Excellent organizational and time-management abilities. - Proven ability to manage a high volume of active files and consistently meet deadlines. - Strong customer service skills with a professional phone and email presence. - Comfortable managing shared email inboxes and collaborating with Project Managers and administrative teams. Qualifications The following qualifications are preferred but not required: - Xactimate Level 3 (Mastery) certification. - Experience handling claims involving water damage, mold remediation, fire restoration, reconstruction, or abatement. - Experience with restoration CRM or job-management platforms such as DASH, Encircle, CompanyCam, Jobber, or similar systems. - IICRC certifications. Benefits - Full-time position. - 100% remote – work from anywhere in LATAM. - Flexible working hours for estimate preparation and file completion, provided required turnaround times are consistently achieved. Originally posted on Himalayas