Expert Systems Engineer

Expert Systems Engineer Location: Remote – USA Travel: Up to 20% Key Responsibilities - Manage, monitor, maintain, and support infrastructure and application environments. - Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications. - Partner with Operations on patches, updates, antivirus, maintenance, and system health. - Monitor system performance, conduct health checks, and support capacity planning and optimization. - Identify root causes of recurring issues and implement solutions to prevent reoccurrence. - Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed. - Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns. - Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion. - Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences. - Standardize and automate processes and monitoring using scripting and automation technologies. - Follow change management procedures and maintain technical and system design documentation. - Document issues and resolutions and contribute to continuous process and technical improvement. Required Qualifications - 5–7 years of relevant experience, including 2–3 years at a senior level or equivalent. - Strong experience with SQL Server, Power BI, and Databricks. - Experience supporting production infrastructure and troubleshooting complex technical issues. - Strong understanding of systems, databases, applications, monitoring, and performance management. - Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives. - Comfortable working directly with clients and cross-functional teams. - Strong problem-solving, analytical, organizational, and decision-making skills. - Experience with scripting, automation, technical documentation, and change management. Preferred Qualifications - Healthcare technology or hospital IT experience. - Development experience with .NET and REST APIs. - Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms. - Experience with OpenTelemetry. - Cloud infrastructure or modern data platform experience. - Relevant certifications such as GIAC, ITIL, or MCSE. Working Arrangements - Standard work week or as defined by assignment requirements. - Primarily remote or office-based. - May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods. PTO may be limited during peak business periods. - Up to 20% travel may be required. Physical Requirements Regularly: Sitting, standing, walking, reaching, talking, hearing, vision, and keyboard use. Occasionally: Climbing/balancing and stooping/kneeling/crawling. Originally posted on Himalayas