Senior Customer Success Manager (m/f/d)

Your mission As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management. Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work. Your responsibilities: - Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion - Lead implementation and change projects with multiple stakeholders - Consult customers on governance, meeting preparation, collaboration, and decision-making processes - Facilitate onboarding sessions, workshops, trainings, and enablement formats - Identifyadoption risks and develop clear actions to increase usage and customer value - Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders - Share customer feedback and insights with Product, Tech, Sales, and Leadership - Improve CS processes, playbooks, and scalable enablement materials Your profile - Based in Germany - Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management - Experience working with enterprise customers and complex stakeholder structures - Strong communicationand stakeholder management skills in German and English - Ability to consult customers, lead workshops, and translate complexity into clear next steps - Structured, proactive, hands-on, and customer-first mindset - Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus - Strong understanding of corporate decision-making processes and organizational hierarchies. - Experience working with Executive Offices, Board Offices, or Corporate Secretariats. - Proven experience engaging with C-level executives and senior management Why us? - 100% remote work and flexible working hours - High ownership in a fast-growing SaaS company - Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales - Close collaboration with enterprise customers and senior stakeholders - Transparent, trust-based culture with fast decision-making - 2–3 offsites and workshops per year - Clear development paths and a steep learning curve Find Jobs in Germany on Arbeitnow