Business Operations (Revenue & GTM)

OUR TEAM SHARED’S MISSION IS DEPLOY AI AGENTS TO TRANSFORM HOW PATIENTS AND DOCTORS CONNECT We believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better. Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care. Already trusted by 15 000+ providers, we’re transforming the patient–provider relationship, one call at a time. Want to shape the future of healthcare? Join us ! - Discover our company culture and values https://vocca.com/fr/carrieres - Here is a product teaser https://drive.google.com/file/d/1l3boIxKjq12aTlPrH9FvZM69EPEIebbd/view?usp=drive_link - Eliott's interview for Welcome to the jungle https://vimeo.com/1190106590?fe=sh&fl=pl - Eliott's quick interview for Speedinvest https://lnkd.in/p/eXZvvzdz - Articles on our A round (techfundingnews https://techfundingnews.com/vocca-raises-20m-series-a-led-by-norrsken-vc-to-answer-medical-practices-phones-with-ai/, Maddyness https://www.maddyness.com/2026/10/06/vocca-boucle-sa-serie-a-de-20-millions-de-dollars-avec-les-fondateurs-dalan-et-de-datadog/, les echos https://www.lesechos.fr/start-up/ecosysteme/french-tech-les-start-up-ia-qui-augmentent-les-secretariats-medicaux-en-plein-boom-2255064, our blog https://vocca.com/fr/ressources/blog/vocca-leve-20-millions-de-dollars-serie-a-norrsken-vc) Context Vocca builds AI voice agents that handle phone calls for healthcare practices. We’re experiencing one of the strongest growth rates in the French Tech ecosystem: To get there, we need to triple the sales team while increasing productivity, and therefore the ARR signed per account executive. Your Mission At the end of your first year, you will have built a system in which the sales team has tripled in size and increased ARR per sales rep by 50% (from €400K to €600K). To achieve this, you own Business & Revenue Operations end-to-end. You sit at the intersection of Sales, Ops, Finance and Product. You report to Robin, Head of RevOps, and work hand in hand with the Head of Sales, your main internal client. Beyond the revenue engine, you are the go-to partner of leadership on revenue decisions: segmentation and targeting, pricing, sales capacity planning, and the operational setup of our US expansion. You turn ambiguous questions into structured, data-backed recommendations, then you build the solution yourself. This is an A-to-Z, hands-on role. You define the strategy, build, run, document and iterate. Responsibilities Sales & GTM Ops - Own the CRM (Attio): pipeline structure, stages, fields, hygiene - Define and track funnel metrics (SQL, win rate, cycle length, ARR) - Build deal workflows, pricing logic and approvals - Support sales with clean data, dashboards and forecasts - Instrument meetings, calls, emails and demos in the CRM - Define activity standards, ensure data completeness, provide visibility on activity vs results - Implement compensation rules as the single source of truth; automate calculations, reporting and payout exports; make sure numbers are clear, trusted and undisputed - Own the sales tool stack (demo platform, telephony, call recording, integrations): reliability, adoption and proper usage across the team Onboarding & Delivery Ops - Structure deployment workflows (from signed deal to live) - Track time-to-live, blockers and handoffs - Standardize configs, templates and playbooks Billing & Revenue - Own the contracts → billing → cash collection flow - Work with tools like Hyperline, Stripe and invoicing - Track MRR, ARR, churn, expansion and cohorts - Ensure pricing is applied correctly (per site, per provider, per call) Revenue Analytics & Strategic Projects - Build weekly and monthly revenue dashboards - Track unit economics (ARPA, gross margin, CAC, LTV) - Lead ad hoc analyses for leadership: market segmentation, territory design, pricing, capacity planning - Surface issues early. No surprises. Process & Documentation - Write everything down (Notion) - Create SOPs so the company doesn’t rely on tribal knowledge - Make the org scalable from [25] to 100+ people THIS ROLE IS FOR YOU IF - 3–6 years in RevOps, Sales Ops, BizOps in a SaaS / startup that scaled - Very strong with tools and wants to build from the ground up (CRM, spreadsheets, automation) - Structured thinker, you prioritize your task according to the impact on your yearly mission : scale sales and attain 10M in ARR. - You're structured, pragmatic, and execution-driven - You're comfortable working directly with founders - You care about data, but even more about things actually working - Fluent in French, Professional English BENEFITS - Equity (BSPCE) - Executive contract (cadre) on a forfait-jours basis, with ~8–12 RTT days per year (depending on the year's public holidays). - Hybrid rhythm from Paris: 3-4 days at the office, 1-2 day per week remote. - MacBook provided. - Meal vouchers: €9 per working day (55% covered by the company). - EGYM Wellpass (Gymlib). - Health insurance: 50% of Alan covered. - Public transport: 50% of Navigo covered. - Annual offsite and multiple team events throughout the year. RECRUITMENT PROCESS 1️⃣ Discovery call (30 min) with our Talent Acquisition Manager 2️⃣ Hiring Manager interview (45 min) with Robin, Head of Revops 3️⃣ Case study (1hr) with Alexandre, and Robin 3️⃣ Culture / founder fit (1hr) with Eliott, CEO and/or Hugo, CTO + coffee with the team 4️⃣ Reference check 5️⃣ Offer ! 🎉 We aim to keep the process within 30 days. You’ll receive continuous feedback throughout. WHY SHOULD YOU JOIN VOCCA? - An entrepreneurial adventure, with a supportive, high-energy, execution-focused team - A product already live, with delighted customers in a fast-growing market (healthcare automation, voice AI) - A true scaling phase, with everything still to build - Real responsibilities from day one WE HIRE PEOPLE, NOT ROLES. If you're excited about our opportunities but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? We'll be thrilled to receive your application!