Technical Account Manager

Customer Success Specialist – Drive Product Adoption and Customer Success Remote - Up to £45,000 DOE Are you passionate about helping customers unlock the full potential of a SaaS platform? Do you thrive on analysing data, solving problems, and empowering users to achieve their goals? If so, this role is perfect for you! We’re looking for a Customer Success Specialist to join a dynamic and innovative team. In this role, you’ll focus on driving deeper product adoption and feature utilisation, ensuring customers maximise the value of a cutting-edge platform. This is not a commercial or sales-driven role—it’s all about using data, insights, and collaboration to help customers succeed. What You’ll Do: - Develop proactive strategies to identify underutilised features and drive deeper product adoption. - Analyse customer usage data to uncover trends, diagnose challenges, and implement solutions. - Educate customers on best practices and platform capabilities to optimise their operations. - Monitor customer health to identify risks and address them proactively. - Collaborate with internal teams to ensure a seamless and holistic customer experience. - Advocate for customer needs by providing valuable feedback to product teams. What We’re Looking For: - Proven experience in a customer-facing role focused on product adoption, technical account management, or solutions consulting. - Strong analytical skills with a track record of solving adoption challenges using data. - Excellent communication and relationship-building abilities. - A proactive, resourceful, and customer-centric mindset. - A passion for technology and a knack for explaining complex solutions in simple terms. Why Join Us? - Fully remote role with flexible working hours. - Opportunities for personal and professional growth, including a dedicated learning and development budget. - A supportive and collaborative team culture, recognised with awards for workplace excellence. - Generous perks, including enhanced maternity/paternity leave, health benefits, and additional holidays. If you’re ready to make a real impact by helping customers succeed, we’d love to hear from you. Apply today and be part of a team that values innovation, collaboration, and customer success!