Bilingual Medical Assistant - Front & Back Office

We are seeking a highly skilled and motivated Bilingual Medical Assistant to join our remote team. This is a dual front and back office role requiring strong clinical knowledge, excellent communication skills, and the ability to provide outstanding patient support in a virtual environment. The ideal candidate is fluent in English and Spanish, has hands-on experience with athenahealth (athenaOne) EMR, and has experience working in an orthopedic or U.S.-based clinical setting. The ability to independently manage a high volume of patient interactions while maintaining accuracy, professionalism, and HIPAA compliance is essential. athenahealth (athenaOne) experience and English/Spanish bilingual fluency are non-negotiable requirements. Key Responsibilities Front Office: - Answer and manage high-volume inbound patient calls in both English and Spanish. - Schedule, confirm, and reschedule patient appointments using athenahealth. - Verify insurance eligibility and collect patient demographics and intake information. - Route calls appropriately to clinical staff, providers, and departments. - Communicate appointment preparation instructions, office procedures, and practice policies to patients. - Provide timely and professional follow-up with patients as needed. Back Office & Clinical Support - Triage patient calls and respond to medical questions within the Medical Assistant scope of practice and under provider supervision. - Process and submit prescription refill requests through athenahealth on behalf of providers. - Coordinate outgoing referral calls to specialists and ancillary facilities. - Follow up with patients regarding lab results, imaging, and care plan instructions as directed by the provider. - Return patient calls and address medical questions within scope. - Document all patient interactions, call notes, and clinical communications accurately in athenahealth. - Send and respond to patient messages through the athenahealth patient portal. - Assist providers with prior authorization requests and referral coordination. - Ensure all clinical documentation is complete, accurate, and HIPAA compliant. Requirements - Hands-on experience with athenahealth (athenaOne) EMR — REQUIRED, no exceptions. - Fluent English and Spanish — REQUIRED. - Minimum 2 years of Medical Assistant experience in a U.S.-based clinical setting. - Orthopedic experience strongly preferred. - Front and back office experience strongly preferred. - Certified Medical Assistant (CMA or RMA) preferred, but not required with sufficient relevant experience. - Strong knowledge of medical terminology, prescription workflows, referrals, and patient communication. - Ability to accurately respond to clinical questions within the Medical Assistant scope of practice. - Excellent phone etiquette and patient service skills. - Strong multitasking, organization, and time-management abilities. - Self-motivated and capable of working independently with minimal supervision. - Strong attention to detail and accurate documentation skills. Preferred Qualifications - Experience in an orthopedic, specialty, or multi-specialty medical practice. - Familiarity with prior authorization processes and insurance verification. - Experience using the athenahealth patient portal and messaging features. - Knowledge of HIPAA requirements and telehealth/remote-work compliance standards. - Experience handling a high volume of inbound and outbound patient calls. Benefits Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 9 AM to 5 PM CST.