AU RTO Student Experience Officer (aXcelerate) | ZR_1376_JOB

This is a remote position. AU RTO Student Experience Officer (aXcelerate) - Remote About PeoplePartners - Great careers happen when great people find the right place to grow. - AtPeoplePartners, aGreat Place to Work® certified company, we put people first—creating an environment where talented professionals can do meaningful work, build global experience, and keep moving their careers forward. - You’ll work alongside supportive teams, collaborate with Australian clients, and gain exposure that expands both your skills and opportunities. We bring together a vibrant culture, genuine connection, continuous learning, and the flexibility of remote work. - If you’re looking for a place where you can contribute, grow, and enjoy the people you work with,PeoplePartners is ready to welcome you. Role Overview - Great student experiences don’t happen by accident. - Behind every smooth extension, resolved concern, processed refund, and helpful phone conversation is someone keeping the details moving while making students feel genuinely supported. - We’re looking for anAU RTO Student Experience Officerto support one of our Australian clients acrossstudent administration and post-sale student support. - You’ll manage a varied workload covering student extensions, expired-student administration, complaints, cancellations, refunds, retention activities, and incoming calls. You’ll also provide ongoing administrative support to the Australian team. - There are plenty of moving pieces, so this role suits someone who canbring order to a busy workload without losing the human touch. - If you’re equal parts organised administrator and confident customer-service professional—and you know your way aroundaXcelerate—this could be right up your alley. Key Responsibilities: - Process student extensions and expired-student administration. - Manage student complaints, cancellations, and refund requests. - Support student retention activities and follow-ups. - Handle incoming phone calls and overflow enquiries. - Resolve student enquiries or route calls to the appropriate department. - Provide ongoing administrative support to the Australian team. - Maintain accurate student and administrative records. - Manage multiple tasks and competing priorities effectively. - Communicate clearly with students and internal stakeholders. - Use required systems independently to complete assigned tasks. Requirements Required Qualifications: - Experience usingaXcelerate. - Experience handling student enquiries by phone. - Strong verbal and written communication skills. - Experience managing complaints or issues. - Strong multitasking and prioritisation skills. - Ability to work in a fast-paced, task-driven environment. - Strong problem-solving skills. - Ability to work independently once processes are understood. - Ability to handle sensitive or challenging conversations professionally. - Strong attention to accuracy and detail. Preferred Qualifications: - Experience in anAustralian education or Registered Training Organisation (RTO) environment. - Previous experience in student administration or student support. - Experience with student lifecycle management. - Experience processing cancellations and refunds. - Experience supporting retention activities. - Experience withHubSpot. - Experience withFront CRM. - Experience withWooCommerce. - Experience withGoogle Workspace. - Previous call handling, reception, or front-desk support experience. Why Join PeoplePartners? - At PeoplePartners, you’re not simply stepping into another remote role—you’re building experience that can take your career further. - As part of ourGreat Place to Work® certifiedculture, you’ll have the opportunity to work with an Australian client, strengthen your international experience, and continue developing your professional capabilities in a supportive, people-first environment. - Career growth and global exposurethrough collaboration with international clients and teams. - Learning and development opportunitiesthat help you expand your skills and capabilities. Apeople-first, Great Place to Work® certified culturebuilt around support, collaboration, and connection. - Employee engagement activitiesthat keep our remote community connected. - The convenience and flexibility of awork-from-home setup. - Acompany-provided computerto support your day-to-day work. - A stableMonday-to-Friday schedulewith your weekends free. - If you knowaXcelerate, enjoy helping people, and can keep a busy workload organised while delivering an excellent student experience,we’d love to hear from you. - Apply today and tell us how you’ve combined administration and customer service to create better experiences for the people you support. Work Details - Work Setup:Remote / Work from Home – Philippines. - Equipment:Company-provided computer. - Schedule:Monday to Friday. - Working Hours:9:00 AM – 6:00 PM Manila time. Benefits - Permanent Work-from-home setup - Company-provided equipment - Secondary Wi-Fi Modem - 21 Leave Credits Annually - Leave benefits begin on Day 1. - 100% conversion of UNUSED leave credits - HMO on Day 1 - 13th Month Pay - Monthly Gift Voucher - Milestone Tokens (Birthday/Anniversary/Christmas). - A Life Beyond the Screen #WorkLifeBalance. - Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes. Originally posted on Himalayas