Senior Manager, Training, Content, and Quality

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Training, Content, and Quality based in the United States. This senior leadership role will oversee the teams responsible for training, content, and quality within a growing Shared Services organization. You will shape the strategy, operating model, and continuous improvement roadmap for three critical functions at different stages of maturity. Your work will directly influence onboarding effectiveness, employee performance, knowledge management, and frontline customer support quality. You will build scalable learning programs that accelerate new-hire ramp time while reducing reliance on informal shadowing and operational subject-matter experts. The role also offers an opportunity to define how AI can transform enablement, knowledge management, and quality operations across the broader organization. You will partner closely with Operations and cross-functional stakeholders to connect strategic priorities with measurable execution. This is an ideal opportunity for a transformative people leader who thrives in fast-paced environments and wants to help build the future of AI-enabled support operations.