Customer Quality Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Quality Manager based in the United States. The Customer Quality Manager will lead customer-facing quality initiatives, ensuring that product standards, specifications, and service expectations are clearly understood and consistently met across internal teams. This role serves as a key point of contact for customer quality inquiries, complaints, reviews, and follow-up actions within a food manufacturing environment. Working closely with Quality, Food Safety, Procurement, Technical Services, and site leadership, the manager will strengthen customer relationships through transparent communication and evidence-based problem-solving. The position also oversees quality performance analysis, complaint trends, and customer feedback to identify improvement opportunities and address emerging risks. The ideal candidate combines technical quality expertise with strong interpersonal skills, sound judgment, and a commitment to food safety and continuous improvement. The role offers a salary range of $90,000 to $120,000 and optional work-from-home flexibility, with the primary location in Savage, Maryland.