Medical Records Clerk Personal Injury (Remote) | Philippines

- Job type: Full-time contractor - Workplace: Remote - Schedule: Monday to Friday, aligned with US Pacific Time (PST) - Compensation: $1,300 to $1,400 per month, depending on experience About HireHawk HireHawk connects skilled professionals with US companies for long-term remote roles. We are looking for proactive people who take ownership of their work and want to grow with a stable team. About the role Our client is an established plaintiff personal injury firm in Los Angeles that focuses on premises liability cases (slip-and-fall and trip-and-fall). Its cases are worked up in litigation for full value, so complete medical documentation matters on every file. You will be the records specialist for a group of case managers. Your job is to request medical records and bills for their cases and follow up until every file is complete. Responsibilities - Request medical records, medical bills and related documents from hospitals, clinics, imaging centers and other providers. - Follow up consistently on outstanding requests until the records arrive. - Upload, label and organize documents in the firm's case management software. - Keep a tracking log of pending requests and follow-ups so the case managers can see what is missing. - Flag documentation gaps on each case to the assigned case manager. - Send and track HIPAA authorizations and other records release forms. - Process incoming faxes and electronic records and route them to the right file. - Protect client confidentiality at all times. Requirements Must-Have: - Experience at a US personal injury law firm requesting medical records and medical bills. - Strong written and spoken English, for calls and emails with medical providers. - Organized and persistent, able to handle a high volume of requests and follow-ups across many cases on your own. - Comfortable with Microsoft Office or Google Workspace and a legal case management platform. - Full-time availability during US Pacific business hours, with reliable internet and a dedicated workspace. Nice-to-Have: - Experience supporting several case managers at once. - Premises liability case experience. - Experience working through remote desktop access to a firm's systems.