Russian-Speaking Gaming Customer Service

Cross Border Talents is looking for fluent (C2 and higher, written and spoken) speakers of Russian for a new exciting project that could be performed remotely from anywhere in continental Portugal! Contract: Full-time, rotational shifts (40 hrs/week and 8 hrs/day with 1 hour lunch break) About the Role: Join an international leader in interactive entertainment support! Work with a global gaming brand known for award-winning titles, immersive worlds, and passionate player communities. This is a great opportunity for Russian-speaking game enthusiasts who want to build a long-term career in Portugal while supporting players from around the world. Responsibilities: - Provide email and chat support to players in Russian, occasionally in English - Assist with account access, login issues, and registration - Support customers with payment questions, including refunds and transaction clarifications - Help restore and update account information such as emails, phone numbers, and security details - Handle compromised accounts and in-game character restoration - Clarify questions about reward programs, tokens, and pre-paid game cards - Manage sensitive customer data with professionalism and accuracy - Deliver a positive, helpful, and player-focused service experience Requirements: Mandatory: - Fluency C2 in Russian - English level B2 or higher - Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection) - Located in continental Portugal or willing to relocate (relocation help is provided) - Willingness to work in rotational shifts (daytime schedule) Preferred (not mandatory): - Experience in customer service, tech support, or gaming communities - Familiarity with gaming platforms and online account systems - Strong problem-solving and communication skills - Ability to multitask and adapt to fast-paced environments - Training & Onboarding New joiners participate in a comprehensive training program in English (approx. 10 working days). Originally posted on Himalayas