Healthcare Customer Service Representative - BGC

This is a remote position. Our client is looking for a dedicated and empathetic Full-Time Customer Service Representative to join their team. They are a recognized leader in the healthcare technology sector, having demonstrated significant growth and a commitment to innovative patient solutions in recent years. Responsibilities: - Manage a high volume of inbound customer calls with a patient and friendly demeanor. - Provide comprehensive support to clients, addressing issues related to hardware tech support, administrative updates, replacements, and claims inquiries. - Accurately document all customer interactions and details in their Salesforce CRM system. - Efficiently problem-solve in real-time while conversing with customers and taking notes. - Escalate complex issues to the appropriate internal teams when necessary. - Assist new clients with the onboarding and setup process. - Answer frequently asked questions and guide customers to relevant resources. Requirements - Prior experience in an inbound customer service role (phone-based). - High proficiency in both spoken and written English. - Demonstrated ability to multitask effectively, including typing and navigating systems during calls. - A patient, empathetic, and confident communication style. Qualifications: - Experience in a healthcare, Medicare, or medical device setting is highly preferred. - Familiarity with supporting elderly or Medicaid patient populations is a significant advantage. Benefits - Full-time - 100% remote position. - The client offers a competitive compensation package and the opportunity to be part of a mission-driven company that values its team members and their impact on patient lives. Originally posted on Himalayas