Customer Care Executive

Job Overview: We are seeking a dedicated and customer-focused Customer Care Executive to join our client who is a Dubai-based shipping company in Sri Lanka. The ideal candidate will have prior experience in a similar role, providing exceptional customer service in the shipping or logistics industry. Responsibilities: - Provide timely and accurate information to customers regarding shipments, deliveries, and inquiries. - Handle customer complaints and resolve issues in a professional and efficient manner. - Maintain and update customer records and shipment tracking information. - Coordinate with internal teams to ensure customer needs are met - Follow up with customers to ensure satisfaction and maintain long-term relationships. - Assist in any administrative tasks related to customer care and shipping operations. Qualifications: - Minimum of 2 years of experience in customer care or a similar role within the shipping or logistics industry - Strong communication skills, both written and verbal, in English. - Ability to handle customer inquiries, complaints, and resolve issues efficiently - Knowledge of shipping procedures and logistics - Proficient in MS Office applications - Strong organizational and multitasking skills Why Join us? - Work with a globally recognized Dubai-based shipping company - Opportunity for professional growth and development - Join a supportive team environment focused on customer satisfaction. If you are interested, please send your CV to or apply below. Originally posted on Himalayas