Senior Cloud / TechOps Engineer

Project description The Cloud Engineering team is responsible for managing, supporting, and continuously improving our cloud and hybrid infrastructure platforms. We are looking for a strong hands-on Senior Cloud Engineer with deep AWS expertise to design, implement, secure, automate, and operate highly available cloud infrastructure across internal and client-facing environments. AWS will be the primary cloud platform for this role. The engineer should also have a good working knowledge of other major cloud platforms such as Microsoft Azure and/or Google Cloud Platform (GCP), as some of our clients operate on these platforms or have hybrid/on-premises environments that integrate with our services. The role focuses on production reliability, cloud infrastructure, automation, observability, security, incident management, disaster recovery, performance, cost optimization, and continuous improvement. This is not a traditional infrastructure support role. The successful candidate is expected to use engineering and automation to reduce operational toil, eliminate recurring incidents, improve platform reliability, and continuously enhance operational efficiency. Skills Must have 10+ years of IT/infrastructure engineering experience, with at least 5+ years of strong hands-on AWS experience. Deep hands-on experience designing, implementing, troubleshooting, and supporting production AWS environments. Strong knowledge of Linux/Unix administration, OS configuration, troubleshooting, and shell scripting. Strong understanding of AWS networking, security, cloud architecture, and high-availability principles. Strong experience with Terraform / Infrastructure as Code. Strong scripting and automation skills using Python and/or Shell. Experience with Docker and Kubernetes/EKS. Experience with CI/CD, DevOps, and SRE practices. Experience with monitoring, logging, and observability platforms such as Splunk, CloudWatch, and OpenTelemetry. Strong experience managing high-severity production incidents and performing deep technical RCA. Experience with DR, BCP, RTO/RPO, and resilience solutions. Experience with messaging middleware, particularly IBM MQ, ActiveMQ, or JMS. Experience with cloud security, vulnerability remediation, audit, and compliance. Experience with AWS cost optimization / FinOps. Working knowledge of Azure and/or GCP. Experience working in regulated, enterprise, and client-facing environments. Strong communication and stakeholder-management skills. Ability to work across Application, Infrastructure, Architecture, Security, Network, DBA, and Product teams. Willingness to participate in on-call rotations and critical production support activities.