Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Duties and Responsibilities: - Coordinates all customer service activities of a select account base made up of high-profile strategic customers - Coordinates status on orders from related plant departments to ensure customer delivery commitments are met - Determines customer requirements and expectations to recommend specific products and solutions - Verifies and presents prices based on contracted agreements - Manages CRM process for select accounts and designated salespersons including pricing requests, sample requests and complaint entry - Cultivates positive and enduring relationships with customers - Educates customers about terminology, features, and benefits of products to improve sales and customer satisfaction - Identifies trends in customer satisfaction, gaining a solid understanding of customer needs and preferences - Keeps accurate records of discussions and correspondence with customers - Maintains customer data base and contact information - Project management: manages and communicates all project work relative to the top tier account list to internal team members including supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from start to ship of first order - Promptly completes required reports such as sales and forecasting reports - Creates and maintains the cross functional (operations, R&D, QA, customer service, logistics, marketing) team to meet customer expectations and internal expectations - Understands the market value of and competitive factors of egg products - Participates in training sessions, meetings, skill building, and professional development classes - Supports and provides back up for the Customer Service Manager and Customer Service Representatives as needed Knowledge, Skills, and Abilities: Required: - Creative thinking for solutions to problems - Ability to read, understand and effectively communicate information through writing and speaking so others will understand - Ability to define problems, collect data, establish facts, and draw valid conclusions · Attention to detail · Public relation skills. - Able to work effectively across all levels of organization and functions - Multi-tasking and organizational skills · Independent Self-Starter · Ability to work in a team environment - Ability to work in a fast-paced environment with prioritization skills and can make good decisions in times of urgency - Computer Skills: Word, Excel, Outlook, PowerPoint, Access, Internet - Mathematical Skills: General Arithmetic/Basic algebra/Percentages/Fractions - Advanced English: fluent in speaking, writing, and reading - Experience in computer-based accounting systems Preferred: · Food industry experience Equipment: - Office equipment: fax, copier, computers, printers, telephones, calculators · Hand tools Universal Expectations: - Follows all Safety, Biosecurity, Environmental, and Animal Welfare Procedures - Ensures compliance with and follows all OSHA and REI safety regulations and procedures - Ensures that all care is provided with respect to customer, client, and co-workers’ rights - Ensures a safe and clean work environment · Maintains confidentiality - Adheres to work schedules in completing and performing assigned tasks - A trained designee will be appointed by management to cover for absences or vacancies - Reports and takes necessary action to prevent food safety and food quality issues from occurring to support the production of Safe Quality Food (SQF) · Performs other tasks as assigned Originally posted on Himalayas