Specialist - Customer Care

As a Specialist - Customer Care, you will be part of a specialized team within Wesco’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier’s invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco’s internal policy, and Customer Care’s standard operating procedures. Responsibilities: - Assist with research and resolution on supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision - Assist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution - Supplier invoice resolution subject matter expert for the field (Sales and Operations) - Provides support between Sales, Operations, Inventory Management, and Accounts Payable teams to research and resolve payables issues and communicate resolution back to Accounts Payable team - Effectively organizes and manages large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessary Qualifications: - High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred - 1 year of related experience required; 3 years preferred - 1 year of Oracle or other large integrated financial system experience is preferred - Accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc. preferred - Strong Microsoft Excel experience is preferred - Time management skills required, including ability to prioritize customer issues and resolve with positive outcomes - Solid interpersonal skills that allow one to work effectively in a diverse working environment - Able to effectively communicate both verbally and in writing - Able to work well under pressure - Strong attention to detail - Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times - Computer literate, including effective working skills of MS Word, Excel and e-mail - Ability to travel 0-25% Originally posted on Himalayas