Executive - Credit Control - Royapettah (Chennai)

About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com Requirements About the Role: - The Executive/Senior Executive is responsible for supporting the setup and execution of credit control processes across regions, ensuring timely collections, resolving billing disputes, and providing actionable insights to reduce outstanding receivables. - The incumbent will report to the Senior Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: - Assist in implementing a standardised credit control system across PAN India. - Coordinate with Regional Heads to track and improve outstanding collections. - Maintain accurate logs of all follow-ups and chasing activity. - Identify shifts in payment patterns and recommend proactive measures. - Develop and apply a root cause analysis mechanism to understand and resolve long-pending dues. - Ensure timely payment of dues and escalate chronic cases as needed. - Support Sales and Regional Managers in resolving disputed invoices and negotiating revised terms. - Share regular statements and collection reports with senior management for decision-making. - Coordinate with Senior Credit Controllers and the Sales Team for PO-related documentation and follow-ups. Key Result Areas: - Standardisation of Credit Control Processes - Reduction in Outstanding Dues - Dispute Resolution Turnaround Time - Timely Collection Reporting - Root Cause Analysis Implementation Competencies (Skills essential to the role): - Attention to Detail - Result Orientation - Analytical Thinking - Collaboration & Influence - Accountability & Ownership Educational Qualification / Other Requirement: - Graduate (in any stream) - Minimum 2-3 years of experience in collections - Proficient in MS Office (Advanced Excel skills preferred) - Prior experience in an MNC or structured corporate environment preferred Role Type / Key working relationships: - Individual Contributor - Internal team - External stakeholders Benefits What can you expect from RPCI? - Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: - Service - Relationships - Teamwork - Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.