Customer Care Representative (French) – Remote

Customer Care Representative (French) – Remote Start: October 2026 Contract: Freelance cooperation agreement | Remote: 100% Languages: French (Native) About TalentWorldGroup TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility, professional growth, and international teamwork. Position Overview We are currently hiring French-speaking Customer Care Representatives to support a E-commerce retail in France. In this role, you will handle email customer supportfor French-speaking customers, assisting with inquiries related to their orders, deliveries, returns, product advice, warranty and subscription requests. You will provide clear, professional, and customer-focused support while ensuring a smooth and positive customer experience. Responsibilities Customer Support (Email) - Handle customer support requests via email - Assist French-speaking customers with orders, deliveries, returns, product advice, warranty and subscription requests - Provide clear, friendly, and professional written communication - Resolve customer concerns efficiently Operations & Documentation - Accurately document customer interactions - Follow internal processes and guidelines - Ensure high-quality service standards Profile - Proficient French speaker(C2) - Professional English speaker - Previous customer support experience - Strong written communication and problem-solving skills - Comfortable working independently in a remote environment Schedule - Weekend availability required - Starting at 10–15 hours per week - Scaling to 20 hours per week between 8h-19h30 - Possible additional hours depending on project needs Compensation & Training - €11/hour - Training duration: 6 hours - Training is unpaid - Training start date: October 1, 2026 Technical Requirements - Stable wired internet connection (LAN required) - Desktop or laptop (Windows 11 or macOS 14 minimum) - Minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space - Wired USB headset Why Join TalentWorldGroup - Fully remote, flexible setup - Freelance cooperation agreement - Long-term project potential - Gamification program incentives - Opportunity to work with international clients - Structured onboarding and support Originally posted on Himalayas